After-Sales &
PM Automation

Here is what this is about.

200+ machines in a spreadsheet. Revenue collected only when the client calls.

Eurostar has 200+ installed machines across Mexico and LatAm — all tracked manually in Excel by one person. There are no automated alerts when a machine approaches its 8,000 or 16,000-hour PM threshold. Follow-ups happen when someone remembers, not when the machine needs it.

PM contracts slip. Spare parts revenue goes uncaptured. Clients only call when something breaks. This is recurring revenue Eurostar has already earned — it is just not being collected.

The machine database becomes a revenue engine.

We build an automated after-sales system directly on top of the Excel data you already have. Nothing gets replaced — it gets connected and put to work.

• PM alert system: When a machine approaches its 8,000 or 16,000-hour threshold, the after-sales manager is automatically notified and the client receives a proactive outreach. No more manual calendar-checking.
• Proactive spare parts outreach: If a client has not purchased parts in 6+ months, an automated follow-up triggers — personalized by machine type and OEM brand.
• Service scheduling flow: Incoming maintenance requests automatically routed and logged. No more coordinating via WhatsApp and hoping nothing falls through.
• CEO dashboard: Ferdinando sees the full PM pipeline at a glance, from anywhere, without calling anyone.

Four phases. First results in 4 weeks.

Three things. That is all.

This is what we need from you before we can begin. Everything else is on us.

• 1

  Access to the machine database

  The Excel file with installed machines, their hours, PM thresholds, and any service history you have. This is the foundation everything is built on. We do not need it to be clean — we handle that.

• 2

  A walkthrough of how you manage follow-ups today

  A short screen recording (Loom works well) or a live session showing how you track PM thresholds, how follow-ups get triggered, and what happens when a client calls in with a maintenance request. 20–30 minutes is enough.

• 3

  Two working sessions of 1 hour each

  Session 1: We map the process together and you tell us what a correct PM outreach looks like versus what gets ignored. Session 2: We demo the first version on real Eurostar machines and refine based on your feedback.

Who we are.

AdapttoAI is a consulting practice that builds operational tools for manufacturers and distributors. We do not replace your systems or your team — we connect what already exists and remove the manual steps in between.

We have built and sold technology companies across three continents over 15 years. We work with companies like Eurostar because the same pattern keeps appearing: excellent teams, good data, and processes still running on Excel and WhatsApp. That is the gap we close.